Check your order status by logging into your account or reviewing your shipping confirmation email. Orders process in 1–2 days with tracking updates in 48 hours.

You can check your order status by <a href="https://www.slrawvirginhair.com/account/login">logging into your account</a> or by reviewing the shipping confirmation email you received after checkout.Orders placed before 3 PM EST (Standard Shipping) or 12 PM EST (Express Shipping) begin processing the same business day. Please allow 1&#x2013;2 business days for your order to process before shipping (some collections may require additional time).Once your order ships, you&#x2019;ll receive a tracking email. Please allow up to 48 hours for your tracking link to activate with the carrier.If you don&#x2019;t see your tracking email:<ol><li>Check your spam/junk folder.</li><li><a href="https://www.slrawvirginhair.com/account/login">Log in</a> to your SL Raw Virgin Hair account and go to Order History or select Track My Order.</li><li>If it&#x2019;s been more than 3 business days since your order and no tracking email has arrived, please contact <a href="mailto:info@slrawvirginhair.com">info@slrawvirginhair.com</a>.</li></ol> <div class="tip-callout">Note: Orders ship Monday&#x2013;Friday only (excluding weekends and U.S. holidays). Orders placed after cutoff times or during high-volume periods may experience delays.</div>

How to Check the Status of Your Order

Tracking updates may take up to 48 hours to appear once your order is with the carrier. Check spam or verify your email if no tracking email is received.

It can take up to 48 hours after your order has been processed and handed off to the carrier for tracking updates to appear in their system.Once your order has shipped, you&#x2019;ll automatically receive a tracking email from SL Raw Virgin Hair. During this initial 48-hour window, it&#x2019;s normal for your tracking link to show &#x201C;Label Created&#x201D; or &#x201C;Pending Scan.&#x201D;If it&#x2019;s been more than 3 business days since your order was placed and you haven&#x2019;t received tracking details, please follow these quick checks:<ol><li>Check your spam or junk folder &#x2014; tracking emails can sometimes be filtered there.</li><li>Verify your email address &#x2014; incorrect or incomplete emails at checkout can prevent delivery of tracking notifications.</li><li>Review your order date &#x2014; orders placed after 3 PM EST (Standard) or 12 PM EST (Express), on weekends, or during high-volume sale periods begin processing the next business day.</li></ol>If you&#x2019;ve confirmed all of the above and still haven&#x2019;t received tracking information, please contact our Customer Care team at <a href="mailto:info@slrawvirginhair.com">info@slrawvirginhair.com</a> and we&#x2019;ll be happy to assist. <div class="tip-callout">Note: Once your package is in the carrier&#x2019;s possession, please allow up to 48 hours for the tracking link to display movement or location updates. This delay is normal and depends on the carrier&#x2019;s first scan.</div>

Why Haven’t I Received My Tracking Email Yet?

If your USPS tracking says “Awaiting Delivery Scan,” your package is registered but not yet scanned. Allow 24–48 hours for tracking to update.

If your tracking status shows &#x201C;USPS Awaiting Delivery Scan&#x201D; or &#x201C;Label Created, Awaiting Item&#x201D;, don&#x2019;t worry &#x2014; this simply means your package has been registered in USPS&#x2019;s system but has not yet been physically scanned by their facility.Once your order has been processed and handed off to the carrier, it can take 24&#x2013;48 business hours for the first scan to appear in the USPS tracking system. This step confirms that your package is officially in transit.<h3 id="what-you-can-do">What You Can Do:</h3><ol><li>Allow up to 48 hours for the tracking link to update once your shipping confirmation email has been received.</li><li>Check your spam/junk folder for your shipping confirmation email, which includes your tracking number.</li><li>If it&#x2019;s been more than 3 business days since you received your shipping confirmation and there are still no updates, please contact us at <a href="mailto:info@slrawvirginhair.com">info@slrawvirginhair.com</a> with your order number for assistance.</li></ol> <div class="tip-callout">Note: USPS and other carriers may occasionally experience delays in scanning or updating tracking information. Your package is still in transit and will be scanned once it reaches the next checkpoint.</div>

Why Does My Package Say “USPS Awaiting Delivery Scan”?

It’s normal for tracking links to show limited movement for up to 48 hours after carrier handoff. Learn what to do if your SL Raw Virgin Hair tracking hasn’t updated.

It&#x2019;s normal for tracking links to show limited or no movement for up to 48 hours after your order has been processed and handed off to the carrier. This simply means your shipment is waiting to be scanned at the next facility or is in transit between checkpoints.Carriers such as USPS, UPS, and DHL occasionally experience scan delays&#x2014;especially during weekends, holidays, or high-volume periods. In many cases, your package is still moving as expected, even if the tracking hasn&#x2019;t updated yet.It&#x2019;s not unusual for tracking to pause due to one of the following reasons:<ul><li>The package is delayed in transit</li><li>The package is awaiting its next scan or is at a sorting facility</li><li>The package is held temporarily at customs (international orders)</li><li>The carrier hasn&#x2019;t scanned the item at every checkpoint</li></ul>If your tracking has stopped updating but the package is still within the estimated delivery window, please allow the full timeframe to pass before contacting us.If the delivery window has passed and there are still no new scans or movement:<ol><li>Check the tracking number directly on the carrier&#x2019;s website for the latest update.</li><li>Contact the carrier&#x2019;s customer service for a location trace on your shipment.</li><li>If the carrier confirms a delay or issue, email our team at <a href="mailto:info@slrawvirginhair.com">info@slrawvirginhair.com</a> with your order number and tracking details.</li></ol> <div class="tip-callout">Note: Once your order has shipped from SL Raw Virgin Hair, all tracking updates are controlled by the carrier. Temporary scan delays do not impact your order&#x2019;s on-time delivery. We appreciate your patience as your package makes its way to you.</div>

My Tracking Link Isn’t Updating

Orders ship after successful processing, but payment verification, third-party payment plans, or pre-order items may extend shipment time.

Orders are typically shipped once they&#x2019;ve been successfully processed within 1&#x2013;2 business days. However, a few factors can cause a temporary delay before your order leaves our facility.Here are the most common reasons your order may not have shipped yet:<ol><li>Payment or identity verification &#x2013; For your security, certain orders may require an additional verification step before shipping. If requested, please follow the secure instructions sent by our verification team to confirm your order details.</li><li>Third-party payment plans &#x2013; If you used a payment plan such as Shop Pay Installments, Klarna, or another provider, these platforms may take extra time to authorize and release your order for shipment.</li><li>Pre-order or made-to-order items &#x2013; If your purchase includes a pre-order item, it will ship within the estimated time frame stated at checkout and in your order confirmation email.</li><li>High-volume periods &#x2013; During sales events or holidays, processing may take slightly longer due to increased order volume.</li></ol>Once your order has completed processing, you&#x2019;ll receive a tracking email as soon as it ships. <div class="tip-callout">Note: Orders placed after 3 PM EST (Standard) or 12 PM EST (Express) begin processing the next business day. We do not ship on weekends or U.S. holidays.</div>

Why Hasn’t My Order Shipped Yet?

Your order may take longer during high-volume or verification periods. SL Raw Virgin Hair will contact you if authentication is required before shipping.

We understand how important it is to receive your order on time, and we work diligently to process and ship all orders as quickly as possible. However, during periods of high demand or additional payment verification, processing times may take slightly longer than usual.<h3 id="common-reasons-for-delays">Common Reasons for Delays:</h3><ol><li>High-volume periods &#x2013; During major sales, holidays, or promotional events, order processing can take an additional 1&#x2013;3 business days.</li><li>Payment verification &#x2013; If your payment information requires additional verification or does not match the billing address on file, processing may be delayed until authentication is complete.</li><li>Pre-order or backordered items &#x2013; These products will ship within the estimated timeframe shown on the product page or checkout screen.</li></ol>Once your order has been successfully verified and processed, you will receive a shipping confirmation email with tracking details. <div class="tip-callout">Note: SL Raw Virgin Hair reserves the right to verify all orders to protect our customers and prevent fraudulent activity. If we need additional verification, our Customer Care team will contact you directly. Orders cannot be expedited until verification is complete.</div>

What If My Order Is Delayed Due to High Volume or Payment Verification?

Your package may return to sender if the address is incomplete, delivery failed, or duties were unpaid. Contact SL Raw Virgin Hair for next steps.

Packages are sometimes returned to our warehouse for a few common reasons. Carriers (UPS, FedEx, or USPS) may mark your shipment as &#x201C;Returned to Sender&#x201D; if:<ol><li>Incomplete or invalid address &#x2013; Missing apartment, suite, or unit number, or errors in the street address or ZIP code can cause failed delivery.</li><li>Delivery attempts failed &#x2013; If the carrier cannot access your address or multiple attempts are unsuccessful, the order will be returned automatically.</li><li>Duties or import taxes unpaid &#x2013; For international orders, if required customs fees are not paid, the package will be returned to the sender.</li><li>Refused delivery &#x2013; If a package is refused at delivery or declined by building security, it will be sent back to our facility.</li></ol>If your tracking shows &#x201C;Returned to Sender,&#x201D; please email our team at <a href="mailto:info@slrawvirginhair.com">info@slrawvirginhair.com</a> with your order number. Once your package is received and inspected, our team will contact you regarding reshipment or store credit eligibility. <div class="tip-callout">Note: Return-to-sender packages are subject to additional shipping fees if reshipped. SL Raw Virgin Hair is not responsible for lost or damaged items during return transit, or for delays caused by incorrect or incomplete shipping details provided at checkout.</div>

Why Was My Package Returned Back to Sender?

If tracking says “Delivered to an Agent for Final Delivery,” it means your package was handed to an authorized person or USPS for final delivery.

If your tracking update shows &#x201C;Delivered to an Agent for Final Delivery&#x201D;, don&#x2019;t worry &#x2014; this status means your package was handed off to a person or facility authorized to accept mail on your behalf. This may include a front desk clerk, leasing office, mailroom, doorman, or another authorized recipient at your delivery address.In some cases, UPS or FedEx may hand the package off to USPS for final delivery. When this happens, the original carrier may mark the order as &#x201C;Delivered to Agent&#x201D; while USPS completes the final handoff within 1&#x2013;2 business days.<h3 id="what-you-can-do">What You Can Do:</h3><ol><li>Check with your leasing office, concierge, or front desk &#x2014; they may have accepted the package for you.</li><li>Ask neighbors or building management if they received the package by mistake.</li><li>If you&#x2019;re still unable to locate your package after 2 business days, contact the carrier directly using your tracking number for an update.</li></ol> <div class="tip-callout">Note: &#x201C;Delivered to an Agent for Final Delivery&#x201D; does not mean your package is lost. It is still en route through the final step of the delivery process. Please allow 1&#x2013;2 business days for it to arrive.</div>

Why Does My Tracking Say “Delivered to an Agent for Final Delivery”?

Tracking shows delivered, but no package? Allow 24–48 hours, as UPS or FedEx may hand off to USPS for final delivery. Learn what to do if your order hasn’t arrived.

If your tracking shows &#x201C;Delivered&#x201D; but you haven&#x2019;t received your package, don&#x2019;t worry &#x2014; in most cases, the shipment is still nearby or will arrive within the next 24&#x2013;48 hours.Here are a few things to check before contacting us:<ol><li>Check with household members or neighbors &#x2013; Sometimes carriers leave packages with a front desk, leasing office, or a trusted neighbor for safekeeping.</li><li>Inspect your surroundings &#x2013; Look near porches, side doors, garages, mailrooms, or behind outdoor furniture where the carrier may have placed your package for security reasons.</li><li>Confirm your delivery address &#x2013; Review your order confirmation email to ensure the address entered was correct.</li><li>Contact the carrier directly &#x2013; Once an order shows &#x201C;Delivered,&#x201D; it means the carrier has scanned it as delivered to the provided address. Occasionally, a package is marked as delivered a day early before the final drop-off occurs.</li></ol>Carrier Handoffs: In some cases, UPS or FedEx may hand your package off to USPS for final delivery. When this happens, the tracking number may show &#x201C;Delivered&#x201D; once it&#x2019;s transferred, but the final carrier (USPS) will deliver it within the next 1&#x2013;2 business days.If you&#x2019;ve completed these steps and your package still hasn&#x2019;t arrived after 48 hours of the delivery scan:<ol><li>Check the tracking number directly on the carrier&#x2019;s website for the most recent scan.</li><li>Contact the carrier&#x2019;s customer service to open a delivery inquiry.</li><li>If the carrier confirms a delay or issue, email our team at <a href="mailto:info@slrawvirginhair.com">info@slrawvirginhair.com</a> with your order number and tracking details.</li></ol> <div class="tip-callout">Note: Once an order leaves our facility and is marked as delivered by the carrier, SL Raw Virgin Hair is not responsible for lost, stolen, or misdelivered packages. We recommend filing a claim directly with the carrier for further assistance.</div>

My Package Says Delivered but I Didn’t Receive It

Haven’t received your package? Wait through the full delivery window, check tracking, or contact USPS, UPS, or FedEx. Reach out to SL Raw Virgin Hair for help.

We understand how important it is for your order to arrive on time. If your tracking information shows your package has not been delivered within the expected timeframe, please follow the steps below before reaching out.<h3 id="1-check-your-tracking-details">1. Check your tracking details</h3>Track your order using the link provided in your shipping confirmation email or by logging into your SL Raw Virgin Hair account. Carriers occasionally mark packages as &#x201C;In Transit&#x201D; or &#x201C;Out for Delivery&#x201D; even when delivery is slightly delayed.<h3 id="2-be-patient-during-the-delivery-window">2. Be patient during the delivery window</h3>If your package is still within the delivery timeframe shown on our website, please allow the full delivery window to pass before contacting the carrier or our team. Carriers can sometimes experience delays, but your package is still on its way to you.<h3 id="3-confirm-your-shipping-address">3. Confirm your shipping address</h3>Verify that the shipping address provided at checkout is correct and complete &#x2014; including any apartment, suite, or unit numbers.<h3 id="4-contact-the-carrier-directly">4. Contact the carrier directly</h3>If your delivery window has passed and your package still hasn&#x2019;t arrived, please contact the carrier directly for assistance using your tracking number:<ul><li>USPS: 1-800-ASK-USPS&#xAE; (1-800-275-8777)</li><li>UPS: 1-800-742-5877</li><li>FedEx: 1-800-463-3339</li></ul><h3 id="5-reach-out-to-our-team">5. Reach out to our team</h3>If you&#x2019;ve followed the above steps and your package remains undelivered 7 business days after the estimated delivery date, please contact us at <a href="mailto:info@slrawvirginhair.com">info@slrawvirginhair.com</a> with your order number and tracking details. Our team will assist you in initiating an investigation with the carrier. <div class="tip-callout">Note: SL Raw Virgin Hair is not responsible for lost or stolen packages once marked as delivered by the carrier. Please ensure a safe and secure delivery location when placing orders.</div>

I Haven’t Received My Package — What Should I Do?

Package delivered to the wrong address? Contact the carrier to open a misdelivery case and email SL Raw Virgin Hair if the issue remains unresolved.

If your tracking shows that your package was delivered to the wrong address, we understand how concerning that can be. While we always do our best to ensure accurate shipping, once an order leaves our facility, delivery is handled by the carrier.Here are a few possible reasons and what you can do next:<ol><li>Address entered incorrectly at checkout &#x2013; Orders are shipped to the exact address provided during checkout. SL Raw Virgin Hair is not responsible for deliveries made to incorrect or incomplete addresses entered by the customer.</li><li>Carrier error or mis-scan &#x2013; Occasionally, USPS, UPS, or FedEx may scan a package as delivered to the wrong address or deliver to a nearby location by mistake.</li><li>Forwarding or shared address &#x2013; If your mail is forwarded or if you live in a multi-unit building, your package may have been placed with the property office, mailroom, or another unit.</li><li>Carrier handoff &#x2013; In some cases, UPS or FedEx may hand your package off to USPS for final delivery. When this occurs, the original carrier may mark the shipment as delivered once transferred, while the final carrier (USPS) completes the actual delivery within 1&#x2013;2 business days.</li></ol><h3 id="what-to-do-next">What to Do Next:</h3><ol><li>Contact the carrier immediately using your tracking number to open a misdelivery inquiry.</li><li>Ask neighbors, leasing offices, or front desk staff if they may have received it by mistake.</li><li>If the carrier confirms a wrong delivery, email our team at <a href="mailto:info@slrawvirginhair.com">info@slrawvirginhair.com</a> with your order number and the carrier&#x2019;s case reference.</li></ol> <div class="tip-callout">Note: SL Raw Virgin Hair is not responsible for orders delivered to incorrect addresses provided by the customer. If a package is returned to us due to an undeliverable or incorrect address, additional shipping fees may apply to resend the order.</div>

My Package Was Delivered to the Wrong Address

Need to change your shipping address? Contact us before your order ships. Once shipped, address changes must be requested directly with the carrier.

Once an order is submitted, it immediately begins processing through our secure system to ensure fast delivery. For that reason, we&#x2019;re unable to guarantee address changes after checkout &#x2014; but here&#x2019;s what you can do depending on your order&#x2019;s status.<h3 id="if-your-order-hasnt-shipped-yet">If Your Order Hasn&#x2019;t Shipped Yet:</h3>Please contact our Customer Care team as soon as possible at&#xA0;<a href="mailto:info@slrawvirginhair.com">info@slrawvirginhair.com</a>. If your order has not yet entered fulfillment, we&#x2019;ll do our best to update your address before it ships.<h3 id="if-your-order-has-already-shipped">If Your Order Has Already Shipped:</h3>Once an order has been processed and handed off to the carrier, SL Raw Virgin Hair can no longer make address adjustments. You may be able to contact the carrier (UPS, FedEx, or USPS) directly to request an intercept or redirection, but these requests are handled at the carrier&#x2019;s discretion and may incur an additional fee. <div class="tip-callout">Note: Orders shipped to the address provided at checkout are considered fulfilled. SL Raw Virgin Hair is not responsible for orders delivered to incorrect or incomplete addresses entered by the customer.</div>

How Do I Update My Shipping Address After Placing an Order?

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Can’t find your tracking email? Here's how to check your order status and shipping updates.

Track Your SL Raw Hair Order

Need help locating your tracking number or delivery update? Start here.