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SL Raw Virgin Hair 

Need help with your SL Raw Virgin Hair order? Get fast answers about shipping, returns, and more. Our support team is available Mon–Fri, 8 AM–4 PM PST.

SL Raw Virgin Hair | Help Center & Support

What Is Raw Human Hair? A Quick Guide for First-Time Buyers

What Is Virgin Hair? Understanding Its Difference from Raw Hair

What Is Remy Hair?

What’s the Difference Between Fusion & Microlinks? (Updated for Today’s Hair Methods)

Which Hair Extensions Are Best for Me? How to Choose Based on Your Lifestyle

How to Place Your First Order of Raw Human Hair Extensions

How Many Hair Bundles Do I Need for a Full Sew-In?

What Hair Products Should I Use—and How Often?

How Often Should You Wash Your Raw Hair Extensions?

Can I Color or Dye My Hair Extensions?

Is It Normal for Hair Extensions to Make My Scalp Itch?

Do Hair Extensions Damage Your Hair? Here’s the Truth

What Is the Difference Between a Lace Closure and a Lace Frontal?

New to Hair Extensions? Start Here

What Are Microlink Hair Extensions?

Microlinks vs I-Tips: What’s the Difference?

What's the Difference Between Microlinks and Fusion Hair Extensions?

How Many I-Tips Do I Need for a Full Install?

Microlink Hair Extensions Before and After: What to Expect

Can I Reuse My I-Tip Extensions?

Microlinks vs. Organic Keratin K-Tips: What’s the Difference?

Do Microlink Hair Extensions Damage Your Hair?

Can Curly I-Tips Be Dyed or Straightened?

How to Prep Your Curly Microlinks Before Install?

Can You Wash Your Hair with Microlinks In?

What Are the Benefits of Microlink Hair Installs?

Microlinks & I-Tip Extensions Guide

What Are Weft Hair Extensions? (And Are They Right for You?)

How Long Do Weft Hair Extensions Last?

How to Care for Sew-In Hair Extensions (So They Last Longer)

Sew-In Hair Extensions: Real Before & After Results (Across Textures & Styles)

Raw Indian Curly vs. Wavy Hair Extensions: What’s the Difference?

Indian Curly vs. Burmese Curly: Which Texture Is Right for You?

How many weft hair bundles do I need?

Is Remy hair real hair?

How to find the best hair extension match for my natural hair?

How many bundles do I need of the Coarse Wavy Hair?

Weft Hair Extensions Guide

When Will My Order Ship?

How Long Does Domestic Shipping Take?

How Long Does International Shipping Take?

How Much Does Shipping Cost?

Tracking Your SL Raw Virgin Hair Order

Where Does SL Raw Virgin Hair Ship From?

Do I Have to Sign for My Package?

Will I Be Charged Custom Taxes or Duties on My Order?

Tracking Says Delivered, But I Haven’t Received My Package

What if I don't see my country as a ship option at checkout?

Why am I receiving a shipping error message at checkout?

Which Countries do you ship to?

Shipping, Delivery & Processing Times

How Do I Return or Exchange My Order?

Can I Cancel or Get a Refund for My Order?

How Do I Start a Return?

Returns & Exchanges

How do I check status of my order?

How long will it take to process my order?

I Haven't Received Items/ USPS Awaiting Delivery Scan?

My package hasn't arrived yet?

Why haven't I received a tracking email?

Tracking your order?

Shipping carrier information?

Where do I find my tracking information?

What do I do if my tracking information stops updating?

My package was delivered to the wrong address?

My tracking information says my package was delivered to an agent. What do I do?

Why was my package returned back to sender?

Track My Order

How do I earn points?

What Can I Redeem My Points For & How Do I Check My Balance?

Can I Redeem My SL Raw Rewards Points for Cash?

Will I get my points, If I reset my account password?

How Do I Redeem My SL Raw Rewards Points?

Does it cost anything to begin earning points?

How do I participate in SL Raw Virgin Hair Rewards Program?

What Happens to My Points If I Make a Return?

Do my points expire?

How long will it take for points to post to my account?

What is Klarna?

What is Sezzle?

What are my payment plan options at checkout?

How do I manage my payment installments after checkout?

I’m an International Customer. What Payment Methods Can I Use?

Payment Options & Plans

Are SL Raw Virgin Hair extensions human hair?

Do you offer Cosmetology Discounts?

Do you wholesale?

I think I need longer hair, are the lengths exact?

Where can I buy SL Raw Virgin Hair extensions?

How long will the hair look once installed? Wavy/Curly/Kinky Curly

Do you sell out of stock products? Will I have to wait a long time to receive my order?

Why is my Raw Hair Extensions Frizzy?

How long for Wig orders to ship?

Why can’t I add more bundles to my shopping cart?

Can I pick up my order at the store/warehouse?

Can you dye SL Raw Virgin Hair extensions?

Where does the hair come from?

Will the curls revert back after I color or wash it?

What products should I avoid using on my SL Raw Virgin Hair extensions?

Do You Offer Dropshipping?

12 or 14 inches? How much would I need to purchase to make a wig?

General FAQs

Learn the basics before purchasing your first set of hair extensions.

Discover how microlink extensions work, how many you need, and who they’re best for.

Understand the different weft types, how many bundles you need, and which method suits your hair.

Find out when to expect your order, how we ship, and estimated delivery timelines.

Learn how to return eligible items, restocking fees, and our new self-serve return system.

Need help locating your tracking number or delivery update? Start here.

Learn how SL Raw Hair Rewards works—earn points, redeem discounts, and become a VIP.

See what payment methods we offer, including Shop Pay, Klarna, and other installment plans.

Common customer questions about our products, shipping, care, and more.

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