How do I check status of my order?
You can check the status of your order by logging in here or checking your email for order confirmation.Please allow up to 1 business day for your order to process and ship from our warehouse.
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Where's my order?
Need to check the status of your order? Can't locate your tracking number? We're here to help
How long will it take to process my order?
Orders typically take 1 business day to be processed and charged. Standard shipping usually takes 3-4 business days.Orders placed during business hours Monday - Friday before 3pm EST will ship the same day. **This excludes custom orders and orders pl
I Haven't Received Items/ USPS Awaiting Delivery Scan?
All in all, if you get the “USPS Awaiting Item” message – almost always before you'll get the “Awaiting Delivery Scan” message – just know that it simply means that the USPS is preparing to ship your item even if they don't have it physically in thei
What is Route?
Route is our package insurance. It is available for purchase for a very small fee at checkout when selecting your shipping method. Both our international and domestic customers can opt-in for Route. Customers who are protected under Route can file cl
Can I order online and pick up at the store/warehouse?
We are sorry, but this option is not available at this time.
My package hasn't arrived yet?
If your package hasn’t arrived but it’s still within the delivery window provided on our website, please be patient and wait the full delivery timeframe before contacting the carrier and our team. Carriers can sometimes experience delays, but your pa
Why haven't I received a tracking email?
Allow 48 hours before your tracking email. If its been past 48 hours since you've placed your order, then be sure to check your junk/spam. Still no tracking information? Then email us at [email protected] and we'll be happy to help.
Tracking your order?
Sign in here and you can track your order by logging or by checking your email for order confirmation.
Shipping carrier information?
USPS Customer Care Center · 1-800-877-8339 – TTY/ASCII for persons with hearing and speech impairments · 1-800-845-6136 – for persons with hearing and speech
Where do I find my tracking information?
We're very sorry to hear that you didn't receive a confirmation email with your tracking information. If you haven't already, please be sure to double check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able
What do I do if my tracking information stops updating?
It’s not unusual for tracking to stop updating. This can mean one of many things:The package is delayed in transitThe package is stuck at a checkpoint (example: customs)The carrier isn’t scanning the package at each checkpoint (but it’s still in tran
My package was delivered to the wrong address?
If your package delivered to the wrong address because the wrong address was provided to us, please contact the residents who reside at the address provided to try and have your package obtained. You may also contact the carrier to see if they can pi
My tracking information says my package was delivered to an agent. What do I do?
This means that the courier was unable to deliver your package directly to the shipping address provided at check-out, but was able to hand off the package to another agent (unrelated to the courier) for the final delivery.
Why was my package returned back to sender?
This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, (3) There have been too many failed delivery attempts or (4) the order is refused by the customer at time of delivery.If your pack