I Haven’t Received My Package — What Should I Do?Updated 3 days ago

We understand how important it is for your order to arrive on time. If your tracking information shows your package has not been delivered within the expected timeframe, please follow the steps below before reaching out.

1. Check your tracking details

Track your order using the link provided in your shipping confirmation email or by logging into your SL Raw Virgin Hair account. Carriers occasionally mark packages as “In Transit” or “Out for Delivery” even when delivery is slightly delayed.

2. Be patient during the delivery window

If your package is still within the delivery timeframe shown on our website, please allow the full delivery window to pass before contacting the carrier or our team. Carriers can sometimes experience delays, but your package is still on its way to you.

3. Confirm your shipping address

Verify that the shipping address provided at checkout is correct and complete — including any apartment, suite, or unit numbers.

4. Contact the carrier directly

If your delivery window has passed and your package still hasn’t arrived, please contact the carrier directly for assistance using your tracking number:

USPS: 1-800-ASK-USPS® (1-800-275-8777)
UPS: 1-800-742-5877
FedEx: 1-800-463-3339

5. Reach out to our team

If you’ve followed the above steps and your package remains undelivered 7 business days after the estimated delivery date, please contact us at [email protected] with your order number and tracking details. Our team will assist you in initiating an investigation with the carrier.

Note: SL Raw Virgin Hair is not responsible for lost or stolen packages once marked as delivered by the carrier. Please ensure a safe and secure delivery location when placing orders.

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