How Do I Start a Return?Updated 10 days ago

Starting a return with SL Raw Virgin Hair is simple and self-guided. You’ll need your order number and the email address used at checkout to get started.

Step-by-Step Instructions

1. Log in to your SL Raw Virgin Hair account using the email associated with your order.
   Start My Return

2. Select the item(s) you’d like to return and submit the request.

3. Email clear photos of the item(s) in their original, unopened condition to [email protected]. Include your order number and a brief explanation.

4. Our team will review your request within 2–3 business days and notify you once approved. Do not ship your return until you receive confirmation.

5. After we’ve received your return and inspected the item(s), you may then choose your preferred resolution:

   • Exchange: If you’d like a different length or texture

   • Store Credit: Full value, no restocking fee

   • Refund to Original Payment: 50% restocking fee applies

Return Eligibility Checklist

To qualify for return:

• Items must be unopened, unused, and untampered with

• Must be in original packaging with tags intact

• Return request must be submitted within 30 days of delivery

• Items marked “Final Sale” or custom orders are not eligible

Need Help?

If you're unsure whether your item qualifies for return, email our support team at [email protected]. We're happy to guide you through the process.