How Do I Start a Return?Updated 2 days ago
Starting a return with SL Raw Virgin Hair is simple and self-guided. You’ll need your order number and the email address used at checkout to get started.
Step-by-Step Instructions
Log in to your SL Raw Virgin Hair account using the email associated with your order.
Start My ReturnSelect the item(s) you’d like to return and submit the request.
Email clear photos of the item(s) in their original, unopened condition to [email protected]. Include your order number and a brief explanation.
Our team will review your request within 2–3 business days and notify you once approved. Do not ship your return until you receive confirmation.
After we’ve received your return and inspected the item(s), you may then choose your preferred resolution:
Exchange: If you’d like a different length or texture
Store Credit: Full value, no restocking fee
Refund to Original Payment: 50% restocking fee applies
Return Eligibility Checklist
To qualify for return:
Items must be unopened, unused, and untampered with
Must be in original packaging with tags intact
Return request must be submitted within 30 days of delivery
Items marked “Final Sale” or custom orders are not eligible
Need Help?
If you're unsure whether your item qualifies for return, email our support team at [email protected]. We're happy to guide you through the process.