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Shipping & Delivery Policy

Learn more about our shipping and delivery policy. When to expect your delivery. Holiday ship schedule

How long does it take to process my order?

Orders typically take 1 business day to be processed and charged. Standard shipping usually takes 3-4 business days.Orders placed during business hours Monday - Friday before 3pm EST will ship the same day. **This excludes custom orders and orders pl

How long for International Shipments?

USPS PRIORITY International Shipping: 6-10 business days *(Excludes 1-2 Business days for processing)USPS EXPRESS International Shipping: 3-5 business days *(Excludes 1-2 Business days for processing)UPS Worldwide Expedited® International: 2-5 busine

Why don't you ship to certain states in USA?

There are some states/cities that we do not ship to due to shipping complications or issues with theft.Alternatively, you may look into package forwarding services, located in the United States. Package forwarding services, located within the United

Why am I receiving a shipping error message at checkout?

If your receiving an error message this usually means the items you selected don't ship to that state.There are some states/cities that we do not ship to due to shipping complications or issues with theft.Alternatively, you may look into package forw

How long does shipping take?

After your order has been processed and charged ( typically takes 1 business day). Standard shipping usually takes 3-4 business days.*ESTIMATED DELIVERY TIME WITH "SAME DAY SHIPPING"Free Ground Shipping Approx. 3-14 Business DaysPriority Shipping App

Who is your shipping carrier?

We ship with USPS (Domestic orders) and UPS (International orders).We plan to expand to other carriers in the future

Where is your warehouse located?

Your SL Raw Virgin Hair extensions are shipped from our warehouse located in Los Angeles, Las Vegas, & Atlanta (USA).

Where does SL Raw Virgin Hair ship from?

Your SL Raw Virgin Hair extensions are shipped from our fulfillment centers either in Los Angeles, Las Vegas, or Atlanta, USA. We ship Monday through Friday from 8am to 3pm EST, excluding weekends and USA holidays.Los Angeles & Atlanta

What if I don't see my country as a ship option at checkout?

There are some countries that we do not ship to due to shipping complications or issues at customs.Alternatively, you may look into package forwarding services, located in the United States. Package forwarding services, located within the United Stat

Which Countries do you ship to?

We currently ship the United States & Canada Austria, United Kingdom, Australia, Cocos (Keeling) Islands, Israel, Thailand, Belgium, Croatia, France, Greece, Greenland, Italy, Norway, Portugal, Sweden, Switzerland, Angola, Cape Verde, Liberia, South

Will I be charged custom taxes or duties?

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charg

Delivered but not delivered disclaimer?

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact your local couriers for next steps on h

How much does shipping cost?

Domestic Shipping to the United States!All US orders include $7.99 standard domestic shipping. Free Shipping on all U.S orders over $299.99. International orders will be required to cover their own shipping costs - prices will vary depending on the c

Do I have to sign for my package?

In most cases your package may or may not require a signature. Packages are usually delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If

Tracking your order?

Account PageClick here to log into your account to see the status of your order. If you checked out using your email address but didn't sign up for an account, you can do so on this page as well.Confirmation EmailYou will receive a confirmation email

Do you offer package insurance?

Yes, we offer package insurance through Route. We understand SL Raw Virgin Hair extensions is an investment and we take pride into protecting your purchase every step of the way.  When checking out - check cart and opt-in for package insurance by sli