When Will My Order Ship?
Orders placed before 3 PM EST (Standard) or 12 PM EST (Express) begin processing the same business day. Learn full shipping timelines and exceptions.
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Shipping, Delivery & Processing Times
Find out when to expect your order, how we ship, and estimated delivery timelines.
How Long Does Domestic Shipping Take?
Estimated delivery times for domestic orders, including processing, cut-off times, and which carriers we use.
How Long Does International Shipping Take?
Shipping outside the U.S.? International delivery times vary by carrier and destination. See estimates before placing your order.
How Much Does Shipping Cost?
Find flat-rate shipping costs for U.S. and international orders. Rates are based on your order total, destination, and carrier service at checkout.
Tracking Your SL Raw Virgin Hair Order
Learn how to track your SL Raw Virgin Hair order through your account or email notifications. Includes tracking timelines and courier contact tips.
Where Does SL Raw Virgin Hair Ship From?
We ship from U.S. warehouses located in Las Vegas and Atlanta. Your order ships from the center with the fastest delivery time, based on inventory.
Do I Have to Sign for My Package?
In most cases, no signature is required. However, the shipping carrier may decide based on safety. Learn what to expect and how to avoid missed deliveries.
Will I Be Charged Custom Taxes or Duties on My Order?
Yes, you may be responsible for customs taxes or import duties. See how our DDU shipping policy works and what to expect during delivery.
Tracking Says Delivered, But I Haven’t Received My Package
Your package shows delivered, but it’s missing? Here’s what to check and how to contact your courier to locate your order.
What if I don't see my country as a ship option at checkout?
There are some countries that we do not ship to due to shipping complications or issues at customs.Alternatively, you may look into package forwarding services, located in the United States. Package forwarding services, located within the United Stat
Why am I receiving a shipping error message at checkout?
If your receiving an error message this usually means the items you selected don't ship to that state.There are some states/cities that we do not ship to due to shipping complications or issues with theft.Alternatively, you may look into package forw
Which Countries do you ship to?
We currently ship the United States & Canada Austria, United Kingdom, Australia, Cocos (Keeling) Islands, Israel, Thailand, Belgium, Croatia, France, Greece, Greenland, Italy, Norway, Portugal, Sweden, Switzerland, Angola, Cape Verde, Liberia, South