Delivered but not delivered disclaimer?Updated a year ago

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact your local couriers for next steps on how to locate your package. Also, please contact couriers at numbers in order to investigate this issue.

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. We also encourage customers to opt-in for package insurance at checkout via Route.