What do I do if my tracking information stops updating?
It’s not unusual for tracking to stop updating. This can mean one of many things:
- The package is delayed in transit
- The package is stuck at a checkpoint (example: customs)
- The carrier isn’t scanning the package at each checkpoint (but it’s still in transit)
If your tracking stopped working but the package is still within the delivery timeframe, please wait until the end of the delivery window provided on our website. If the end of the delivery window has come and passed and there are still no tracking updates and your package has not arrived, please first contact the carrier used to ship your package out.