Where's my order?
How do I check status of my order?
You can check the status of your order by logging in here or checking your email for order confirmation. Please allow up to 1 business day for your order to process and ship from our warehouse.
How long will it take to process my order?
Orders typically takes 1 business day to be processed and charged. Standard shipping usually take 3-4 business days. Orders placed during business hours Monday - Friday before 4pm EST will ship the s…
What is Route?
Route is our package insurance. It is available for purchase for a very small fee at checkout when selecting your shipping method. Both our international and domestic customers can opt-in for Route. Customers who are protected under Route can file claims to receive a replacement or a refund back for packages that are lost in transit, arrive damaged, or are stolen. The claim filing process includes three steps and is completely self-serve and easy to do.
Can I order online and pick up at the store/warehouse?
We are sorry, but this option is not available at this time.
My package hasn't arrived yet?
If your package hasn’t arrived but it’s still within the delivery window provided on our website , please be patient and wait the full delivery timeframe before contacting the carrier and our team. C…
Why haven't I received a tracking email?
Allow 48 hours before your tracking email. If its been past 48 hours since you've placed your order, then be sure to check your junk/spam. Still no tracking information? Then email us at sales@slrawv…
Tracking your order?
Sign in here and you can track your order by logging or by checking your email for order confirmation.
Shipping carrier information?
USPS Customer Care Center · 1-800-877-8339 – TTY/ASCII for persons with hearing and speech impairments · 1-800-845-6136 – for persons with hearing and speech
Where do I find my tracking information?
We're very sorry to hear that you didn't receive a confirmation email with your tracking information. If you haven't already, please be sure to double check that our email didn't end up in your junk/…
What do I do if my tracking information stops updating?
It’s not unusual for tracking to stop updating. This can mean one of many things: The package is delayed in transit. The package is stuck at a checkpoint (example: customs). The carrier isn’t scannin…
My package was delivered to the wrong address?
If your package delivered to the wrong address because the wrong address was provided to us, please contact the residents who reside at the address provided to try and have your package obtained. You…
My tracking information says my package was delivered to an agent. What do I do?
This means that the courier was unable to deliver your package directly to the shipping address provided at check-out, but was able to hand off the package to another agent (unrelated to the courier)…