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Shipping & Delivery Policy

​How long does it take to process my order?

Orders typically take 1 business day to be processed and charged. Standard shipping usually takes 3-4 business days. Orders placed during business hours Monday - Friday before 3pm EST will ship the s…

Updated 11 months ago by Melissa Frazier

​How long for International Shipments?

USPS PRIORITY International Shipping: 6-10 business days *(Excludes 1-2 Business days for processing) USPS EXPRESS International Shipping: 3-5 business days *(Excludes 1-2 Business days for processin…

Updated 1 year ago by Melissa Frazier

​Why don't you ship to certain states in USA?

There are some states/cities that we do not ship to due to shipping complications or issues with theft. Alternatively, you may look into package forwarding services, located in the United States. Pac…

Updated 1 year ago by Melissa Frazier

Why am I receiving a shipping error message at checkout?

If your receiving an error message this usually means the items you selected don't ship to that state. There are some states/cities that we do not ship to due to shipping complications or issues with…

Updated 10 months ago by Melissa Frazier

How long does shipping take?

After your order has been processed and charged ( typically takes 1 business day). Standard shipping usually takes 3-4 business days. *ESTIMATED DELIVERY TIME WITH "SAME DAY SHIPPING". Free Ground Sh…

Updated 11 months ago by Melissa Frazier

Who is your shipping carrier?

We ship with USPS (Domestic orders) and UPS (International orders). We plan to expand to other carriers in the future.

Updated 1 year ago by Melissa Frazier

Where is your warehouse located?

Your SL Raw Virgin Hair extensions are shipped from our warehouse located in Los Angeles, Las Vegas, & Atlanta (USA).

Updated 1 year ago by Melissa Frazier

Where does SL Raw Virgin Hair ship from?

Your SL Raw Virgin Hair extensions are shipped from our facility in Los Angeles, California, USA or Atlanta, Georgia, USA. We ship Monday through Friday, excluding weekends and…

Updated 1 year ago by Melissa Frazier

What if I don't see my country as a ship option at checkout?

There are some countries that we do not ship to due to shipping complications or issues at customs. Alternatively, you may look into package forwarding services, located in the United States. Package…

Updated 1 year ago by Melissa Frazier

Which Countries do you ship to?

We currently ship the United States & Canada Austria, United Kingdom, Australia, Cocos (Keeling) Islands, Israel, Thailand, Belgium, Croatia, France, Greece, Greenland, Italy, Norway, Portugal, Swede…

Updated 1 year ago by Melissa Frazier

Will I be charged custom taxes or duties?

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact…

Updated 2 years ago by Melissa Frazier

Delivered but not delivered disclaimer?

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, ple…

Updated 2 years ago by Melissa Frazier

How much does shipping cost?

Domestic Shipping to the United States! All US orders include $7.99 standard domestic shipping. Free Shipping on all U.S orders over $299.99. International orders will be required to cover their own…

Updated 2 years ago by Melissa Frazier

Do I have to sign for my package?

In most cases your package may or may not require a signature. Packages are usually delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide…

Updated 2 years ago by Melissa Frazier

Tracking your order?

Account Page. Click here to log into your account to see the status of your order. If you checked out using your email address but didn't sign up for an account, you can do so on this page as well. C…

Updated 2 years ago by Melissa Frazier

Do you offer package insurance?

Yes, we offer package insurance through Route. We understand SL Raw Virgin Hair extensions is an investment and we take pride into protecting your purchase every step of the way. When checking out -…

Updated 2 years ago by Melissa Frazier

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